Prickly Pear Energy Return Policy

Effective Date: November 20, 2024

Policy Overview

This Return Policy applies specifically to cash call and maintenance billing for well investments managed by Prickly Pear Energy.

Billing Nature

All bills received from Prickly Pear Energy are designated as:

• Cash Call Invoices: Requests for additional investment funding to support ongoing well operations
• Maintenance Billing: Charges for essential upkeep and operational expenses of previously invested wells

Payment Expectations

1. Timely Payment: Investors are expected to remit full payment within 30 days of invoice receipt
2. Payment Methods: Accepted via bank transfer, check, or online payment portal
3. Late Payments: Subject to a 1.5% monthly interest charge on outstanding balances

Dispute Resolution Process

Billing Inquiries

• Investors must submit written disputes within 15 days of invoice date
• Disputes should include:
  • Specific invoice number
  • Detailed explanation of concerns
  • Supporting documentation

Review Procedure

• Prickly Pear Energy will investigate and respond within 10 business days
• Verified discrepancies will result in invoice adjustment or credit

Refund Policy

• No direct refunds are issued for cash calls or maintenance bills
• Credits may be applied to future investment obligations if billing errors are confirmed

Communication Channels

Contact for Billing Inquiries: Prickly Pear Energy

Email: billing@pricklypearenergy.com
Phone: (469) 306-2742

Legal Considerations

• All billing is subject to the original investment agreement
• Continued non-payment may result in investment dilution or contract termination

Policy Updates

Prickly Pear Energy reserves the right to modify this Return Policy. Updated versions will be communicated to investors via official correspondence.

© 2024 Prickly Pear Energy. All rights reserved.